FedEx Training Application
In early 2000, FedEx was implementing a radically new customer service application and hoped to decrease training costs by using a computer-based training module.
Cason designed this training using a combination of instructional design techniques, such as animated demonstrations, hands-on exercises, periodic reviews and a multiple choice test. A Graphic Designer provided the Flash programming and the look and feel. The training was administered to over 1,500 customer service representatives in a successful rollout that thrilled the client with its cost efficiency and effectiveness.